General terms and conditions

TERMS AND CONDITIONS OF SALE

Special conditions of sale – Group Services

Special conditions of sale – For provision of services to the general public

TERMS AND CONDITIONS OF SALE
TOURIST SERVICES AND PACKAGES FROM JANUARY 1st 2020
THE INTER-COMMUNAL TOURISM OFFICE OF SAINT GERMAIN BOUCLES DE SEINE

Conforming to article R211.4 of the Tourism Code, the current special conditions of sale intend to inform customers of the Inter-Communal Tourism Office of Saint Germain Boucles de Seine (OTI) of the information set out in the aforementioned article prior to signing the contract.
Conforming to article L211.9 of the Tourism Code, this pre-contractual information will form an integral part of the contract and will not be able to be modified unless expressly agreed otherwise by both parties.
These CPVs will be able to be modified and updated at any point by the OTI.
The applicable CPVs are those in vigour at the time of registration.
The current CPVs are communicated to the customer when a service is reserved from the tourism office. These can then be consulted and downloaded on the following website:

Informations importantes

Standard information form – Internet travel package

The combination of travel services offered to you is a package within the meaning of the (EU) directive 2015/2302 and article L.211-2 II of the tourism code. You will thus benefit from all of the rights granted by the European Union applicable to packages, such as those transposed into the tourism code. The Inter-Communal Tourism Office of Saint Germain Boucles de Seine will be fully responsible for successfully executing the entire package. Furthermore, as required by law, the Inter-Communal Tourism Office of Saint Germain Boucles de Seine is protected when reimbursing payments and, if transport is included in the package, ensuring your repatriation in the event of insolvency.
Essential rights set out by the directive (UE) 2015/2302 transposed in the tourism code:
Travellers will receive all of the essential information on the package before entering into the travel package contract.
Both the organiser and the retailer are responsible for successfully providing all of the travel services as detailed in the contract.
The travellers will receive an emergency telephone number or contact details for a specific point of contact allowing them to get in touch with the organiser or retailer.
Travellers can transfer their package to another person if reasonable notice is given. This may be subject to additional costs.
The price of the package can only be increased if specific costs increase (for example, the price of fuel) and if this option is explicitly stated in the contract. However, the price can under no circumstances be modified less than twenty days before the start of the package. If the price increase exceeds 8% of the package price, the traveller can cancel the contract. If the organiser reserves the right to increase the price, the traveller has the right to a price reduction if the corresponding costs decrease.
Travellers can cancel the contract without paying a cancellation fee and can also be fully reimbursed for payments made if one of the package’s essential elements, besides the price, is substantially modified. If the company responsible for the package cancels it before it commences, travellers can obtain a refund and compensation if applicable.
Travellers can cancel the contract without paying a cancellation fee before the package commences in the event of exceptional circumstances, for example if there are significant safety concerns in the travel destination liable to affect the package.
Furthermore, travellers can cancel the contract at any point before the package starts if the appropriate and justifiable cancellation fees are paid.
If, after the package starts, important elements of it cannot be provided as planned, other suitable services should be offered to the travellers, at no additional cost. Travellers can cancel the contract without paying cancellation costs if the services provided do not comply with the contract, the package is significantly disrupted and the organiser does not resolve the problem.
Travellers also have the right to a price reduction and/or compensation if the travel services are either not provided or are poorly executed.
The organiser or retailer must provide assistance if the traveller is in difficulty.
If the organiser or retailer experiences insolvency, the sums paid will be reimbursed. If the organiser or retailer experiences solvency after the start of the package and if the transport is included as part of the package, the repatriation of travellers is guaranteed. The Inter-Communal Tourism Office of Saint Germain Boucles de Seine has taken out insolvency protection from APST. Travellers can get in touch with this organisation APST – 15 Avenue Carnot, 75017 Paris Cedex – info@apst.travel – 01 44 09 25 35, if services are refused to them in the event of the Intercommunal Tourism Office of Saint Germain Boucles de Seine experiencing insolvency
Directive (UE) 2015/2302 transposed into French national law: www.legifrance.gouv.fr (art. L211.1 and seq of the tourism code) *

Standard information form
Facilitated sale of a travel service relating to a single online visit
If, after choosing a travel service and paying for it, you reserve additional travel services for your trip or holiday through the Inter-Communal Tourism Office of Saint Germain Boucles de Seine, you will NOT benefit from laws applicable to packages in accordance with the directive (UE) 2015/2302 and article L.211-2 of the tourism code.
However, if you reserve additional travel services during the same online session after a single visit to our reservation website for the Inter-communal Tourism Office of Saint Germain Boucles de Seine, the travel services will be part of a related travel package. In this case, the Inter-Communal Tourism Office of Saint Germain Boucles de Seine, as required by European Union law, is protected when reimbursing the sums you have paid for services not provided in the event of insolvency.
For more information on insolvency protection see the tourism code.
By clicking on the hyperlink, the traveller will receive the following information:
The Inter-communal Tourism Office of Saint Germain Boucles de Seine has taken out insolvency protection from APST – 15 Avenue Carnot, 75017 Paris Cedex – info@apst.travel – +33 (0) 1 44 09 25 35
Travellers can get in touch with this organisation if services are refused to them in the event of the Inter-Communal Tourism Office of Saint Germain Boucles de Seine experiencing insolvency
Please note: this insolvency protection does not apply to contracts entered into with other parties besides the Inter-Communal Tourism Office of Saint Germain Boucles de Seine which can be executed despite the Inter-Communal Tourism Office of Saint Germain Boucles de Seine’s insolvency.
Directive (UE) 2015/2302 transposed in national law: www.legifrance.gouv.fr (art. L211.1 and seq of the tourism code).

Standard information form

Facilitated sale of a travel service relating to an online session of over 24 hours
If you reserve additional travel services for your trip or holiday via this link/these links, you will NOT benefit from laws applicable to packages in accordance with the (EU) directive 2015/2302 and article L.211-2 of the tourism code.
The Inter-Communal Tourism Office of Saint Germain Boucles de Seine will not be held responsible for the successful execution of additional travel services. In the event of a problem, please contact the service provider concerned.
However, if you reserve additional travel services via this link/these links within a 24 hour time frame after receiving confirmation of the reservation from our company/XY, these travel services will be part of a related travel package. In this case, as required by European Union law, XY is protected when reimbursing sums you have paid for services not provided in the event of insolvency. Please note that in this case, reimbursement is not anticipated in the event of insolvency of relating to the additional service providers concerned.
For more information on insolvency protection see the tourism code.
The Inter-Communal Tourism Office of Saint Germain Boucles de Seine has taken out insolvency protection from APST – 15 Avenue Carnot, 75017 Paris Cedex – info@apst.travel – +33 (0)1 44 09 25 35 and travellers can get in contact with this entity if the services are refused due to the insolvency of the Inter-Communal Tourism Office of Saint Germain Boucles de Seine.
Please note: this insolvency protection does not apply to contracts entered into with other parties besides the Inter-Communal Tourism Office of Saint Germain Boucles de Seine which can be executed despite the insolvency of the Inter-Communal Tourism Office of Saint Germain Boucles de Seine.
Directive (UE) 2015/2302 transposed in French national law: www.legifrance.gouv.fr (art. L211.1 and seq. of the tourism code)

Standard information form

Travel services both on site and online
If you buy this travel service, you will benefit from rights granted by the tourism code. The Inter-Communal Tourism Office of Saint Germain Boucles de Seine takes full responsibility for successfully providing the travel service. Furthermore, as required by law, the Inter-communal Tourism Office of Saint Germain Boucles de Seine is protected when reimbursing payments and, in the event of insolvency
Essential rights set out by the directive (UE) 2015/2302 transposed in the tourism code :
Travellers will receive all of the essential information on the travel service before entering into the travel package contract.
The service provider and the retailer are responsible for successfully providing and carrying out the travel service.
Travellers will receive an emergency telephone number or contact details for a point of contact allowing them to get in touch with the organiser or retailer.
Travellers can transfer their package to another person if reasonable notice is given. This may be subject to additional costs.
The price of the package can only be increased if specific costs increase and if this option is explicitly stated in the contract, the price cannot be modified less than twenty days before the start of the package. If the price increase exceeds 8% of the travel service, the traveller can cancel the contract. If the service provider reserves the right to increase the price, the traveller has the right to a price reduction if the corresponding costs decrease.
Travellers can cancel the contract without paying a cancellation fee and can also be reimbursed for payments made if one of the essential elements of the package, besides price, is substantially modified. If the business responsible for the service cancels said package before the service commences, travellers can obtain a refund and compensation if applicable.
Travellers can cancel the contract without paying a cancellation fee before the service commences in the event of exceptional circumstances, for example if there are significant safety concerns in the travel destination liable to affect the trip.
Furthermore, at any point, travellers can terminate the contract before the package starts, if the appropriate and justifiable termination fees are paid.
If, after the package starts, important elements of it cannot be provided as planned, other suitable services should be offered to travellers, at no additional cost. Travellers can cancel the contract without paying cancellation fees when the services provided do not comply with the contract, if the package is significantly disrupted and the organiser does not resolve the problem.
Travellers also have the right to a price reduction and/or compensation if the travel services are either not fulfilled or are poorly executed.
The service provider or retailer must provide assistance if the traveller is in difficulty.
If the service provider or retailer experiences insolvency, the sums paid will be reimbursed. The Inter-Communal Tourism Office of Saint Germain Boucles de Seine has taken out insolvency protection from APST. Travellers can get in touch with this organisation APST – 15 Avenue Carnot, 75017 Paris Cedex – info@apst.travel – 01 44 09 25 35, if services are refused to them in the event of the Intercommunal Tourism Office of Saint Germain Boucles de Seine experiencing insolvency.
Directive (UE) 2015/2302 transposed in French national law: www.legifrance.gouv.fr/ (art. L211.1 and seq of the tourism code)

Special conditions of sale
Group Services – from January 1st 2020

PREAMBLE

Conforming to article L211-8 of the Tourism Code, the current special conditions of sale are intended to inform the tourism office’s customers, prior to signing the contract, of the content of services on offer relating to transport and trips, from prices, payment methods to conditions for cancelling the contract.
Conforming to article L211-9 of the Tourism Code, the tourism office reserves the right to make modifications to the current special conditions of sale, in which case such information will be brought to the notice of the concerned parties in writing before the contract is entered into.

ARTICLE 1- RESERVATIONS

Reservations are only registered when the duly completed and signed “reservation contract” has been received. This contract must be accompanied by a cheque or bank transfer amounting to 30% of the total sum of the service. The inter-communal tourism office must receive this three weeks before the service’s start date.
For classic guided tours (without additional entrance fees or services), the total balance for the service is due 48 hours before the tour commences. There is no deposit to be paid.
Any reservation made implies acceptance of the general terms and special conditions of sale.

ARTICLE 2 – WITHDRAWAL

In accordance with article L.121-20-4 of the Consumer Code, the right of withdrawal does not apply to services relating to accommodation, transport, catering, purchased tickets or leisure activities which are supplied on a specific date or during a specified period.

ARTICLE 3- PAYMENT OF BALANCE

The customer must formally pledge to settle the balance for the agreed service by any means, at their convenience, 48 hours before the service’s start date.
In the case of a payment made by administrative order, the customer must send the administration’s agreement to pay the total sum to the inter-communal tourism office 48 hours before the day of the service, at the latest.
If the customer has not paid the balance by the agreed date the contract between the service provider and the customer will be considered terminated.

ARTICLE 4- SERVICES

The cost of our services includes the services of a lecturing guide and the entrance fees to tourist attractions for “afternoon visits” and “tours”, and lunch on the “tours”.

ARTICLE 5- TIMINGS

The customer must present themselves on the date and time indicated in the contract. If unable to attend or in the case of a late arrival, the customer must inform the tourism office, the contact details for which are listed below.
If a group is late, the tours may, depending on the lecturing guide’s availability, be shortened or prolonged and in the latter case, the price may go up.
If the tourism office is not notified of the late arrival, the lecturing guide is not obliged to wait longer than 30 minutes for the customer to show.
On the trip, for the day to run smoothly, the customer must respect the times indicated by the guide. Concerning the return journey, the estimated times detailed on the programme are based on standard traffic and travel conditions. We accept no responsibility for any potential delays.
ARTICLE 6- PERSONAL BELONGINGS
The tourism office advises each participant to keep an eye on their personal belongings and the office accepts no responsibility in case of loss or theft.

ARTICLE 7- CANCELLATIONS

7.1 CANCELLATIONS MADE BY THE TOURISM OFFICE

In this case, the tourism office must inform the customer by mail or email with a delivery receipt. The customer, without any prejudice to his/her right to claim reparation for the damage caused, will be fully reimbursed up to 60 days later. These provisions do not apply when an amicable agreement has been reached which aims to encourage the customer to accept a substitution for the services offered by the tourism office.
The tourism offices reserves the right to modify or cancel any “tour” 22 days before the departure date if the number of people signed up for it is below 12. In this case, the reservation costs will be fully reimbursed.

7.2 CANCELLATIONS MADE BY THE CUSTOMER

Any cancellation made by the customer is subject to the following conditions:
– If a cancellation is made prior to 21 days before the service start date: the sum of the advanced payment will be reimbursed. The refund will be made via bank transfer upon presentation of bank details.
. From 21 days up until 3 days prior to the service start date: the sum of the advance payment will not be reimbursed.
. From two days before, up until the day of the service provided: the entire cost of the service will be owed by the customer.
The tourism office must be notified of any cancellation by registered mail (which must be postmarked on or before) with a delivery receipt addressed to the tourism office.
In the event of a no show or a late arrival, there will be no reimbursement.

7.3 IN THE EVENT OF A FORCE MAJEURE

If a cancellation or a modification is imposed by circumstances of a force majeure, such as (by way of example and without limitation), the occurrence of a natural disaster, a military conflict, a labour dispute, an imperative injunction by public authorities, disruption to transport and/or the procurement of raw materials or an operational accident, so in other words an occurrence the tourism office had no way of predicting, beyond the office’s control and which cannot be overcome despite the office’s diligence and efforts to resist it – there will be no reimbursement for the cancelled service.

ARTICLE 8 – PROTECTION OF PERSONAL DATA

The tourism office is liable to collect data of a personal nature required for processing your registration, for follow-up contact, sending newsletters, promotions and publicity or for quality surveys (via electronic mail, SMS messages, telephone calls or postal mail). At any moment you can un-subscribe by either clicking on the dedicated hyperlink at the bottom of every form of communication, by sending an email to communication@seine-saintgermain.fr or by sending a letter to the following address: Office de Tourisme Intercommunal Saint Germain Boucles de Seine, Jardins des Arts, 3 Rue Henri IV, 78100 SAINT-GERMAIN-EN-LAYE, with proof of your identity.
Complying with the GDPR, you will benefit from a right to access, rectify, update, transfer or delete any data relating to you by contacting the manager of data processing at the Inter-Communal Tourism Office of Saint Germain Boucles de Seine.
Unless you limit or oppose the processing of your personal data, we reserve the right to use this information to send you the aforementioned documentation.
You also have the right to file a complaint to the CNIL.

ARTICLE 9– INTELLECTUAL PROPERTY / PHOTOS / ILLUSTRATIONS

The photos, maps and illustrations contained in the brochures and/or on the website are for illustrative purposes only and are not contractual in nature. Any reproduction or exploitation of these elements, whether for commercial purposes or otherwise, is strictly prohibited, unless there is prior written consent.
It is forbidden to repeatedly or systematically extract elements, protected or otherwise, from the website www.seine-saintgermain.fr which may be detrimental to the Inter-Communal Saint Germain Boucles de Seine tourism office or one of its service providers or suppliers.

ARTICLE 10 – TERMINATION OF THE CONTRACT

The assignor must inform the tourism office if they are terminating the contract by registered mail with acknowledgement of receipt, at the latest 15 days before the service starts, precisely indicating the name and address of the assignee, who must justify the same conditions as the assignor for carrying out the service.
For information purposes only, transactions resulting from this termination could incur fees in the range of 20 to 50€ depending on the number of people, the type of service and how close to the start of the service the termination is made.

ARTICLE 11 – LITIGATION

The current special conditions of sale are subject to French law. Any complaint relating to a service must be addressed in the form of a letter to the tourism office, the sole competent which can issue a ruling on litigation, within a 5 day period after the service’s start date.
In the case of persistent disagreement, the litigation can be submitted to the quality control department for the Fédération Nationale des Offices de Tourisme et Syndicats d’Initiative (The French National Federation of Tourism Offices and Tourist Information Centres), 11 Rue du Faubourg Poissonnière, 75009 Paris, which will endeavour to reach an amicable agreement.
Any litigation which cannot be resolved amicably will fall within the jurisdiction of the courthouse in Versailles for a legal person, and a competent Tribunal for a natural person, conforming to article L.141-5 of the Consumer Code.

Special conditions of sale
For provision of services to the general public – 1st January 2020

FOREWORD

In accordance with Article L211-8 of the French Tourism Code, the purpose of the special conditions of sale, set out herein, is to inform tourist-office clients of the nature of travel and holiday services provided and the related prices, payment methods and cancellation terms. In accordance with Article L211-9 of the French Tourism Code, the tourist office reserves the right to make any changes to these special conditions of sale, in which event, the persons concerned shall be informed of such changes in writing. One of the principal tasks of the Tourist Office is to promote tourism in the destination. The Saint-Germain Boucles de Seine Intermunicipal Tourist Office cannot be held liable for any failure to deliver by its region’s service providers.

BOOKINGS

Registration is required for all services. Registrations begin at least one month before the service start date. Bookings are deemed firm when the client receives a ticket, which implies their full acceptance of the general terms and conditions and the special conditions of sale. The Tourist Office reserves the right to refuse any person arriving at the meeting point for a service without having booked beforehand. Tickets are valid only for the stated place, session, date and time.

PRICES

The prices of our services are non-negotiable and all-inclusive. They include admission fees, the services of the guide, and a snack if applicable, as well as handling fees.

WITHDRAWAL RIGHTS

In accordance with Article L.121-20-4 of the French Consumer Protection Code, the right to withdraw does not apply to the provision of accommodation, transport, meals, ticket sales or leisure pursuits planned for a determined date or period.

PAYMENT METHODS

Payment must be made before the service provision:
At the Saint Germain Boucles de Seine Intermunicipal Tourist Office: by cash, cheque (payable to “OTI Saint Germain Boucles de Seine”) or bank card. At
Marly-le-Roi Tourist Office: by cash or cheque (payable to “OTI Saint Germain Boucles de Seine”). Online via the interbank electronic payment systemwww.seine-saintgermain.fr

PERSONAL BELONGINGS

The Tourist Office advises participants to take care of their own personal belongings and shall not accept responsibility for any loss or theft.

TERMS OF CANCELLATION

Cancellation by the Tourist Office
In this event, the Tourist Office must inform the client by mail or email with proof of delivery. Without affecting any rights to claim damages, the client will be refunded in full within 60 days. These provisions do not apply in the event that an amicable agreement has been reached by which the client accepts a substitute service proposed by the Tourist Office. If the Tourist Office has to change the programme, components or time of a service, tickets will not be exchanged or refunded.
Cancellation by the client
In the event of cancellation by the client, no refunds will be made unless a medical certificate is presented stating clearly that the named client has a medical condition that prevents him/her from benefiting from the planned service. The refund will be paid by bank transfer on presentation of the client’s bank details. Paid tickets cannot be returned or exchanged, even in the event of loss or theft. No duplicate tickets will be provided and ticket resale is prohibited.

CASE OF FORCE MAJEURE

If an event is interrupted in the second half of its duration, or cancelled for reasons of force majeure – which include, non-exhaustively, natural disaster, armed conflict, workplace conflict, public authority injunction, disruption to travel and/or to the supply of raw materials, or an operating accident – or any other unforeseen occurrence beyond the control of the Tourist Office and which cannot be resolved despite the latter’s best efforts, tickets will not be refunded, even partially.

DATA PROTECTION

The Tourist Office may gather personal data for the purpose of processing and following up your registration, sending newsletters and offers, and requesting feedback on the quality of services (by email, SMS, telephone or post). You may unsubscribe at any time by clicking on the hyperlink included specifically for this purpose at the bottom of each email we send, or by sending an email to communication@seine-saintgermain.fr or by writing to us at the following address: Office de Tourisme Intercommunal Saint Germain Boucles de Seine, Jardins des Arts, 3 rue Henri IV, 78100 SAINT-GERMAIN-EN-LAYE, France, and including a proof of identity.
In accordance with the GDPR you have the right to request access to, or the modification, updating, transfer or deletion of, any data concerning you. To exercise such rights, please contact the data handling manager of the Saint Germain Boucles de Seine Intermunicipal Tourist Office.
We reserve the right to use such information to send you the above-mentioned items, unless you inform us that you object to, or wish to limit, the handling of your personal data.
You also have the possibility of filing a claim with the CNIL (French information commissioner’s office).

IMAGE AND INTELLECTUAL PROPERTY RIGHTS

All photos, maps and pictures included in the brochures and/or website are purely illustrative and not contractual. Any reproduction of such items, or their use for marketing purposes or otherwise, is strictly forbidden without written prior consent.
The repeated and systematic extraction of protected or unprotected items from the website www.seine-saintgermain.fr causing harm in any manner whatsoever to the Saint Germain Boucles de Seine Intermunicipal Tourist Office or any of its partners or service providers is also prohibited.

DISPUTES

The special conditions of sale set out herein are governed by French Law. Any claim relating to a service provision must be sent in writing to the Tourist Office, the sole competent party to settle the dispute, within 5 days from the start of the planned service.

One of the principal tasks of the Tourist Office is to promote tourism in the destination. The Saint Germain Boucles de Seine Intermunicipal Tourist Office cannot be held liable for any failure to deliver by its region’s service providers.

BUSINESS REGISTRATION, INSURANCE AND GUARANTEES
Registration no. IM078170002
BUSINESS IDENTIFICATION NO. 824,932,016 00010
Tel: +33 (0)1 30 87 20 63
Professional civil liability: ETHIAS N°45372784 / PNAS, 159 rue du Faubourg Poissonnière, 75009 PARIS, France
Financial guarantee: APST, 15 avenue Carnot, 75017 PARIS, France Amount of financial guarantee: €10 000 000