- Provide you with an easily accessible reception and information area.
- We have put in place (with the support of the towns) clear and visible signage to enable you to access our various information offices, indicating our membership of the Office de Tourisme de France network
- Make it easy for you to take the right steps.
- Provide you with furniture to sit on.
- Inform you free of charge about the local tourist offer.
- Display and broadcast its opening periods expressed in at least two foreign languages.
- Provide you with free access to wifi.
- Be open at least 305 days a year including Saturdays and Sundays during tourist or entertainment periods, as well as during special events in the intermunicipality
- Answer your letters and emails all year round.
- Providing tourist maps, plans and tourist guides on paper in two foreign languages (tourist guide, “À la découverte” brochure)
- Giving you access to our dedicated website translated into 6 languages (accessible via Desktop, Smartphone and Tablet)
- Disseminating our tourist information also on relative paper (via APIDAE):
- all classified tourist accommodation, including at least the name of the establishment, postal address, e-mail address, website address, telephone number and classification level
- and cultural monuments and tourist sites, natural or leisure monuments and tourist sites, which may include an indication of user charges, periods and times when they are open to the public, the website and telephone and postal contact details
- events and activities
- emergency telephone numbers
- We regularly update our tourist information.
- Emergency telephone numbers are displayed outside and visible even during the Office’s closing hours.
- We present the full range of qualified services offered by Saint Germain Boucles de Seine for all types of clientele (individuals, groups, business, schools).
- We give you access to all our accommodation offers via our website, thanks to links to their booking platforms.
- We ensure that your complaints are dealt with and that your satisfaction is measured.
- Respect a quality approach.
- We provide you with holiday advisors, communication and promotion officers, business development officers (proposing holidays and tourist offers for individuals, groups and companies)
- Animation of the socio-professional network via a dedicated Pro Space and the organisation of digital workshops and themed
- Meetings.
- Guarantee the reliability and timeliness of information on the tourist offer for the whole of the intermunicipality
- We use a data collection and qualification system to adjust our offers and report quantitative and qualified information on visitor numbers, economic and marketing data for our territory, in compliance with regulations on the protection of personal data (RGPD).
The Tourist Office obtained the Marque Qualité Tourisme in September 2022, with a view to always providing you with a better welcome and the best services.
What is it?
The Marque Qualité Tourisme is the only state mark awarded to tourism professionals. Currently, nearly 5,900 accommodations, restaurants, places to visit, sports and leisure activities, Tourist Offices have obtained it.
To qualify, an applicant establishment must subscribe to the values of the Brand and undertake to:
- A warm welcome
- Attentive staff
- Language skills
- Personalised services
- Clear and precise information
- Cleanliness and comfort guaranteed
- Discovering a destination
- Taking our visitors’ opinions into account
- The benefits of the Mark are numerous: a sign of national recognition but above all a continuous improvement approach for our partners and visitors.
